FAQ's

FUN FAQ's

 

SHIPPING TIMES:


While packages generally arrive MUCH sooner, Please allow 7-21 days for Domestic delivery and 4-5 weeks for International.

Priority shipping is 2-5 days and includes insurance up to $50.

*Please allow extra time during busy holiday seasons*

**I will happily ship to a giftee and include a personal note as requested. Just leave me a note in the at checkout. If the address is different than the one ordered with please be sure to note that or I will ship to address on file**

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IMPORTANT MESSAGE: International buyers are responsible for any and all Custom Charges, Taxes and additional Postal Fees.

I am responsible for making sure your items arrive at the post office safely. Once they leave my hands I am not responsible for any lost or damaged items.
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RETURN POLICY:

Due to the nature of our handmade items, All sales are final.
 If you receive the wrong item than the one ordered or it is damaged I will be happy to make it right.
All custom orders are final, no returns will be accepted.

PROCESSING TIME:

Standard processing time is currently 3-5 weeks. I am very detailed and feel every customer should have the highest quality product. These take time to create and I greatly appreciate your patience.

WHOLESALE INQUIRIES:

If you are interested in Wholesale items please email us at brooklynnandgrey@gmail.com

SIZING:

Please be sure to note at checkout sizes needed if the option is not available in the drop down menu. If an option is not chosen I will attempt to contact you with the email given at checkout. This may delay the processing time.

RUSH OPTION:

Rush processing is available. To add this to your order you must include it in your cart at checkout. This will process your order within 72 hours and ship priority mail. This is a great option for items needed in a short time frame.

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Choking hazard- Bows contains small parts
WARNING: CHOKING HAZARD
-This item is a bow which contains small parts
-Not for children under 4 years without adult supervision
-Adult Supervision is required
-Keep bows out of reach when not in use
-Discard at once if parts become loose
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